Pointel’s Configuration Management Solution is an easy-to-use, thin-client application and one of the powerful cloud configuration management tools designed to give you complete control over your Genesys Cloud configuration environment. It is essential to track what changes are made in your Genesys Cloud configuration and who made them. The Configuration Management Solution provides comprehensive audit reports that include the user name, date and time of the change, along with both current and previous values. These cloud configuration management tools also allow you to restore individual parameter or KVP-level changes, or even revert the entire Genesys Cloud configuration to a specific point in time. In addition, you can generate ad hoc reports on demand to clearly understand all configuration changes made across your Genesys Cloud environment.