The pace at which a lawyer moves a matter through client engagement to resolution shapes the entire client experience. For instance, faster response times and fewer reworked documents contribute to positive online reviews, referrals, and a higher Net Promoter Score (NPS). In addition, a law firm’s case velocity impacts client retention rates. Clogging a lawyer’s day with unproductive tasks erodes billable time and profit margins, undermining the most important measure of success for many firms.